Customer services

At Hubble & Hattie, we want you to be 100% satisfied with all aspects of our service. But we're only human (well … most of us), so if you have any issues with your order – or perhaps you want to say 'thanks' – please don't hesitate to get in touch.

You can find all our contact details over on our Contact page, or you can call our Helpdesk on:

Helpdesk: +44 (0)1305 260068

Returns policy

Bought something online and need to return it? No problem: you can return an unwanted item within 7 days of receipt. Simply post it back to us at the following address:
Returns Department
Hubble & Hattie
Veloce House
Parkway Farm Business Park
Middle Farm Way
Poundbury
Dorchester
Dorset
DT1 3AR
UK
Please ensure that:
  • The items must be in the original condition and packaging
  • Repackage the products securely and send to the address above
  • Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement
If we don't receive the item we can't refund you or replace it, so we recommend you obtain proof of postage

Incorrect or damaged items

If you've received an incorrect or damaged item, once we receive the returned product and confirm its condition, we will apply a credit to the card used to place the order, or send a replacement – whichever you would prefer.

Please allow up to 7 working days for processing your exchange or refund, once it has arrived back with Hubble & Hattie.

We aim to provide you with the best customer service possible. If for any reason you are not satisfied with your purchase, please contact us immediately by email at info@hubbleandhattie.com or by telephone on +44 (0) 1305 260068 and allow us to resolve your problem.

Your statutory rights are not affected in any way

Description of goods

We always strive to keep this website as up-to-date as possible. All details, descriptions and prices of products appearing on our website are correct at the time of input, but the information appearing at any particular time may not always reflect the exact position at the moment you place an order … we're only human, after all!

Terms & Conditions

You can find a full list of our Terms & Conditions here.
 

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Get in touch

Don't be a stranger! Call us …

Dog & Bone
+44 (0) 1305 260068

E-mail
info@hubbleandhattie.com

Snail Mail / Carrier Pigeon
Click here for our address
 

Get the latest news, competitions and offers delivered straight to your inbox ... you'd be barking not to!
E-mail:


Get in touch

Don't be a stranger! Call us …

Dog & Bone
+44 (0) 1305 260068

E-mail
info@hubbleandhattie.com

Snail Mail / Carrier Pigeon
Click here for our address

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Hubble & Hattie is an imprint of Veloce Publishing Limited
Registered in UK, number 2647617. Registered office: Veloce House, Parkway Farm Business Park, Middle Farm Way, Poundbury, Dorchester, DT1 3AR, England

+44 (0) 1305 260068•••••••• +44 (0) 1305 250479•••••••• info@hubbleandhattie.co.uk